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STORE POLICY

Customer Care

It is important to us to provide you with the best possible product. Our products are made with only the finest materials, without any artificial additives. Which reduces the number of allergens and provide clean and safe candles for your home. We are committed to using sustainable products, efficient and equitable shipping companies, and supporting small businesses where we can support your customer experience. If at any point you are dissatisfied with your order, please feel free to contact us.

Privacy & Safety

 Your safety is important to us, we vow to use, store, and protect your personal information. We use third-party banking to verify payment, to provide a safe way of paying without worry. When you contact or order from us you will only receive communication regarding your order after the purchase was completed successfully.

Wholesale Inquiries

We are currently accepting wholesale orders and bulk ordering. If you are interested in ordering a large order (more than 10 of the same item) please reach out to us for special deals and discounts. Please note, wholesale items will be made to order and require lead time.

If you are a local shop or business interested in partnering to display our candles in your shop, we would be delighted to hear from you! Please reach out by email at info@eleanorcandles.com

Payment Methods

We accept the following methods of payment:

  • Credit/debit cards

  • PayPal

  • Interac E transfer

  • Offline payments